MANAGE ORDERS

1. Click the 'Manage Order' link from 'My Account' section on home page to go to manage order page.


2. All the orders placed by the user will come listed in 'Manage Orders' page. The grid will show the latest 15 orders by default to show more orders at one time use the combo box at the top of grid to change the grid setting as shown below. User can also use the forward arrow controls to move to the next page of grid to see more records.

 

 

3. Following status has been provided to orders in the manage orders section.

 

3a. Pending - This is also the default order status. Any order submitted through Intelli Catalogue by default will have status 'Pending'. Pending means the users has submitted the OEM ERP has not yet read and processed the order.

3b. In process - The moment OEM ERP reads the order the status of order change from 'Pending' to 'In Process'. In process means that the OEM ERP has received the order but has not yet processed the same.

3c. Open - After reading the order OEM ERP creates a dispatch list against the order. Sometimes OEM doesn't have all the items or the required quantity as ordered  by the user. In such case OEM dispatch only the currently available quantity. Immediately after the system dispatch any quantity of parts against the order the status of order changes to 'Open' which means OEM has dispatched the parts against the order but has not dispatched all the parts or has not dispatched as per the required quantity.

d. Close - When OEM process the order with all the line items and all the quantity as per the order the status of order changes to 'Close' which means OEM has completely dispatched this order and there is nothing pending in this order to dispatch.

4. User can click the 'Detail' link on the 'Manage Orders' page to see the details related to a particular order. Click detail link will open the 'Order Detail' popup window.

5. Order detail popup window will provide the complete details relates to a order. It will also provide a statistics of Order Quantity, Shipped Quantity & Back Order Quantity.  Order details popup will provide information in 3 different tabs

5a. Info tab - This tab will be selected by default and will provide details related to Billing & Shipping Address, shipping method & order type associated with the order.

 

 

5b. Order Details Tab - Click 'Order Details' to go to 'Order Details' tab. This tab will provide a list of all the ordered parts along with ship & back order quantity.

 

5c. Shipment Tab - Click 'Shipment' to go to 'Shipment' tab.  This tab will provide information related to dispatch details if any material has been dispatched against the selected order.